Question: How do I participate in one of your auctions?

Answer: Registration is simple and there is no need to confirm it with a credit card. On our Home page, click on the Auctions button at the top of the page and then the Ollive’s Auction Live button. Click on the Register to Bid button, fill in the requested information and you will receive an email to the address you entered. In the received email, click on the Register Account button and enter your First and Last name, create a password, confirm your new password and click on the Accept Terms and Conditions button. Click on the Create My Account button, enter your phone number, check the I want to receive SMS notifications button and click the Save button. You will receive an SMS message with a code. Enter this code in the verification block and click Submit. Complete your registration by entering your Company Name (if applicable), your address (including City, Country, Region and Postal Code and click on the Save button. Click on the Accept Terms to Bid button, read the terms and conditions, or scroll down to the bottom of the page and click on the Accept Terms and Conditions button. You will be redirected to the current auction and should see a green Approved to Bid notice. Click on the View Lots button to see the catalogue. You can click on the Hide auction details button in the Header to get a better view of the auction items. Congratulations, you’re ready to bid and save money!

Question: How do I bid on an item?

Answer: Click on the Auctions tab on our Homepage then click on the Ollive’s Auction Live! Catalog button which will take you to the list of our current auctions. Once you are registered, click on the Register to Bid button of the auction you want to participate in and enter your email address and password. Click on the View Lots button, to open the catalog of the auction. Enter the bid amount requested in the box and click on the blue Bid button and a pop up window will appear asking you to confirm your bid. To confirm your bid, click on the Place Bid: $XX button. After placing your bid, you will be returned to the auction screen and it will notify you at the bottom of the items picture if you are the leading bidder or if you have been outbid (Current Bid Leading/Outbid). If you have been outbid and want to continue bidding, repeat the above bid process.

Question: What is a Max Bid?

Answer: You can enter a maximum bid that you are willing to pay for any lot. The program will bid for you up to the amount that you have entered. Once it has reached your maximum, the program will let you know you have been out bid and you will need to enter another bid. If your bid is the highest at the end of the auction and you have not yet reached your max bid, you will only pay that amount, not the max amount bid. To enter a max bid enter the maximum amount you are willing to bid to in the current bid box of the lot you are interested in and click on the blue Bid button. A pop up window will open and ask you to confirm the max bid you have entered, click on the Place Bid: $XX button to confirm your max bid. You will be returned to the auction page and the lot you are bidding on and it will notify you at the bottom of the items picture if you are the leading bidder or if you have been outbid (Current Bid Leading/Outbid). The program will automatically bid for you until you reach your max bid and you are outbid, or you win the item when the auction closes.

Question: What is a Watchlist?

Answer: Watch lists are an easy way to keep track of the items you have bid on or are interested in. When you enter a bid on any of the lots in the current auction, it automatically becomes a watched item. You can also click on the star at the top right corner of any lot and add it to your watch list. At the top header of each auction is a Watched only button, check the box and the display will change to show you only the items you have currently bid on and the ones that you are interested in following. Clicking on the Watched only button again will return you to the complete listing of the auction.

Question: How do I know if I have won an item?

Answer: We no longer notify you if you are the winning bid of any lots. At the close of the auction, go to the Auctions page and scroll down to the Completed Auctions header. Click on the auction that you wish to check on and once it loads, click on the Watched only button. If you won the lot, it will show you as LEADING (green) and it will say Bidding Closed at the bottom of the lot. If you did not win the lot, it will say OUTBID (red). You will receive an invoice if you have won any bids.

Question: How do I pay for my winning bid?

Answer: If you are a winning bidder, you will receive an invoice via email within 12 hours of the auction closing. If you do not receive one, check your spam folder, or contact us by email at info@ollivesauction.com or by phone at 403-255-2628. All winning bids must be paid for prior to, or at the time of pickup at our auction location. Payment may be made by cash, debit card, credit card or etransfer. There is a 3% transaction fee for all credit card payments and a maximum charge of $500 per transaction. Payment and pick ups are time sensitive and must be completed in the times specified to avoid additional charges.

Question: Can I have my items shipped to me?

Answer: All items must be picked up at our auction locations. Buyers may arrange to have their items shipped at their expense. There is a $25 handling charge for preparing any items for pre-arranged shipping (weighing, measuring & packaging).

Question: Can I return or exchange my purchase?

Answer: We are committed to providing exceptional customer service and do our best to supply you with as much information regarding our products as possible. If there is a mistake in the listing and the product is not as depicted, is defective or damaged, we will correct it with an exchange, or a refund. All returns or exchanges must be done within 7 days from the close of the auction it was purchased from.

Question: What does Unreserved Auction mean?

Answer: All of our auction items are Unreserved, meaning there is no set price that needs to be reached in order for you to win the item. The winning bid is the highest bid received when the auction closes.

Question: What are Bid Increments?

Answer: Each item starts with an opening bid of $1 and each subsequent bid increases the price by $1 increments, up to $24.99. At $25 the bid increments increase by $5 to $99.99, from $100 to $249.99 the bid increments increase by $10 and so on. A Bid Increments Table is listed on each auction.