Question: Why are you changing auction platforms?

Answer: We are moving to a new platform which will greatly enhance your auction experience. Although the auction page will look different, it will have all the same characteristics of our former auctions including, bid increments, closing times and bid extension times.

Question: How do I participate in one of your auctions?

Answer: In order to participate in our auctions, you will receive an introductory email which will ask you to register for our new platform. Registration is simple and there is no need to confirm it with a credit card anymore. Previous registered bidders will need to re-register for the new auctions. On the Home page click on the Ollive’s Auction Live button, then click on the Register to Bid button and you will receive an email to the address you entered. In the received email, click on the Register Account button and enter your First and Last name, create a password, confirm your new password and click on the Accept Terms and Conditions button. Click on the Create My Account button, enter your phone number and check the I want to receive SMS notifications button and click the Save button. You will receive an SMS message with a code. Enter this code in the verification block and click Submit. Complete your registration by entering your Company Name (if applicable), your address (including City, Country, Region and Postal Code and click on the Save button. Click on the Accept Terms to Bid button, read the terms and conditions, or scroll down to the bottom of the page and click on the Accept Terms and Conditions button. You will be redirected to the current auction and should see a green Approved to Bid notice. Click on the View Lots button to see the catalogue. You can click on the Hide auction details button in the Header to get a better view of the auction items. Congratulations, you’re ready to bid and save money!

Question: How do I bid on an item?

Answer: Click on the Auctions tab on our Homepage then click on the Ollive’s Auction Live! Catalog button which will take you to the list of our current auctions. Once you are registered, click on the Register to Bid button of the auction you want to participate in and enter your email address and password. Click on the View Lots button, to open the catalog of the auction.

Question: How do I pay for my winning bid?

Answer: You will receive an invoice via email within 12 hours of the auction closing. If you do not receive one, check your spam folder, or contact us by email at info@ollivesauction.com or by phone at 403-255-2628. All winning bids must be paid for prior to, or at the time of pickup at our auction locations. Payment may be made by cash, debit card, credit card or etransfer. There is a 3% transaction fee for all credit card payments. Payment and pick ups are time sensitive and must be completed in the times specified to avoid additional charges.

Question: Can I have my items shipped to me?

Answer: All items must be picked up at our auction locations. Buyers may arrange to have their items shipped at their expense. There is a $25 handling charge for preparing any items for pre-arranged shipping (weighing, measuring & packaging).

Question: Can I return or exchange my purchase?

Answer: We are committed to providing exceptional customer service and do our best to supply you with as much information regarding our products as possible. If there is a mistake in the listing and the product is not as depicted, is defective or damaged, we will correct it with an exchange, or a refund. All returns or exchanges must be done within 7 days from the close of the auction it was purchased from.

Question: What does Unreserved Auction mean?

Answer: All of our auction items are Unreserved, meaning there is no set price that needs to be reached in order for you to win the item. The winning bid is the highest bid received when the auction closes.

Question: What are bid increments?

Answer: Each item starts with an opening bid of $1 and each subsequent bid increases the price by $1 increments, up to $24.99. At $25 the bid increments increase by $5 to $99.99, from $100 to $249.99 the bid increments increase by $10 and so on. An Increments Table is listed on each auction.