Question: How do I participate in one of your auctions?
Answer: In order to participate in our auctions, you must register with Proxibid, the bidding platform we use. The easiest way is to register on the Ollive’s Auction website. Click on the ‘ONLINE BIDDING POWERED BY PROXIBID’ button. This will take you to our auctions page, which will show a listing of our current and upcoming auctions. Under the red ‘START BIDDING’ button of the first auction listed, click on ‘PARTICIPATE IN THIS EVENT’. A ‘BUYER SIGN IN’ pop-up window will appear, click on the ‘DON”T HAVE AN ACCOUNT? SIGN UP! This will take you to the Buyer account signup page of Proxibid. Enter the required information requested and click the ‘CREATE ACCOUNT’ button. Follow the instructions to create your account.
Question: Why do I need to provide a credit card to create a Proxibid account?
Answer: Your credit card information is required by Proxibid to confirm you as a legitimate bidder. Ollive’s Auction does not receive this information, or keep it on file and has no access to your card.
Question: How do I pay for my winning bid?
Answer: All winning bids must be paid for at the time of pickup at our auction locations. Payment may be made by cash, debit card, credit card or etransfer. There is a 3% transaction fee for all credit card payments.
Question: Can I have my items shipped to me?
Answer: At this time, Ollive’s Auction does not offer shipping. All items must be picked up at our auction locations.
Question: Can I return or exchange my purchase?
Answer: We are committed to providing exceptional customer service and do our best to supply you with as much information regarding our products as possible. If there is a mistake in the listing and the product is not as depicted, is defective or damaged, we will correct it with an exchange, or a refund.
Question: How do I bid on an item?
Answer: Click on any of our current auctions. Under the ‘START BIDDING” button click on ‘PARTICIPATE IN THIS EVENT’. A Buyer Sign In pop-up window will appear. Enter the Username/Email address and the Password you created when you registered to bid with Proxibid. An Approved to bid checkmark will appear below the ‘START BIDDING’ button of the current auction. Click on the ‘START BIDDING’ button and the current auction catalogue will load, showing items listed in the auction along with a description and pictures for each item. Go to the item you are interested in and click on the ‘PLACE BID’ button. A pop-up window will open asking you to confirm your bid amount. Click on the ‘CONFIRM BID’ button to place your bid.
Question: What does Unreserved Auction mean?
Answer: All of our auction items are Unreserved, meaning there is no set price that needs to be reached in order for you to win the item. The winning bid is the highest bid received when the auction closes.
Question: What are bid increments?
Answer: Each item starts with an opening bid of $1 and each subsequent bid increases the price by $1 increments, up to $24.99. At $25 the bid increments increase by $5 to $99.99, from $100 to $249.99 the bid increments increase by $10 and so on. An Increments Table is listed on each auction.